FAQs

Hoe?! Are you calling me a hoe?!

- Absolutely Not! While our Owner does believe in the beauty & self-discovery that is the proverbial "Hoe Phase"- this is something that we'd never call you, Love! Hoelistic was a clever way to describe what our Owner wanted for her business. But... if this is how you identify, We fully support you!
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What is Hoelistic?

- Hoelistic is a Online Adult Boutique designed and centered around Good, Clean Fun. We are a Black Woman- Owned business and one of our primary focuses is getting Comprehensive Sex Education out to the masses, with a vested interest in Black Woman. We believe that Sex begins before you even involve your genitals so our goal is to make sure were meeting all the needs were equipped to meet.
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My Toy is broken, can I replace it?

- Good Question, Lover! Unfortunately, not everything can be returned or exchanged. Returns can be placed for products that are defective or damaged in transit. Return claims MUST be placed within 7 days of receipt. Products must be returned in the original packaging and must be unused. We reserve the right to deny any returns that do not meet this criteria.
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I don't know what I want to buy, but I know that I want something. Can someone help me figure it out?

- You've come to the right place! We are happy to offer Personal Consulting. Personal Consulting is one of the best and most effective ways to ask any & all questions. It's also the best way to get the personal attention that you deserve. Head on over to our Scheduler for available times & pricing.
*FYI- All conversations are secure and confidential. Your information will not be shared with anyone.
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Unfortunately, not every product can be returned or exchanged. Returns can be placed for products that are defective or damaged in transit. Return claims must be placed within 7 calendar days of receiving your product. Products must be returned in its original packaging and must be unused. If any product is found to be used, the return will not be honored.

A little concerned that the product you want may not be a good fit? Personal Consulting is available! Please schedule an appointment with us & we'll be happy to help you choose the right product for you!

For any questions concerning Returns, please use the Contact Us information and we will return all emails within 24-48 hours.

NOTICE ! Be sure to read our Refund Policy and our Shipping Policy !!!

Please allow 7-10 business days to receive your order. Orders made before 9pm will be processed the following business day. Once your order has shipped, a tracking number will be sent to the email used for the order. Please note- Tracking using the tracking information is the best way to figure out where your package is. If it’s been longer than the allotted time, please contact us.

Orders can be cancelled within 1 hour of placing your order and is subject to a 15% restocking fee. All refunds will be refunded, minus the Restocking Fee, to the payment method used to place your order. Unfortunately, we are not able to update an address once the order is placed.